Find the customers you lost — and ask them why.
We spot in real purchase behavior who stopped buying from you and what's in their basket instead. Then our AI interviews exactly those people. And after your campaign, the same panel shows whether they come back.
With people who verifiably churned — not people who happen to remember something.
You bought the brand for a long time and recently switched to private label. What tipped the scales?
Honestly, the price. Last time the gap was almost two euros — so you just give it a try.
How did the private label compare? Is there anything that would bring you back?
From behavior to answers — and back.
Detect churners
In real orders and receipts we see who stopped buying your brand — and where the budget went.
Interview exactly those people
AI-moderated interviews and quant studies with verified churners. Why did they leave? What would bring them back? Answers in hours.
Measure win-back in behavior
After your campaign we keep watching the same households: do they buy again? Do they stay? Impact, not gut feeling.
Why are we losing loyal customers to private label — and what would win them back?
Churn detection on purchase data
Churn shows up in the basket, not in a questionnaire: orders, e-receipts, subscriptions.
Switching analysis
Not just that they switched, but where to: brand, private label, channel — with timing.
Interviews with verified churners
AI-moderated conversations, adaptive follow-ups, synthesis with quotes — ready to share.
Win-back tracking
Same households, same data: you see in black and white whether your campaign works.
Amazon events — orders, searches, carts. We see the switch the moment it happens.
Receipts and order confirmations from the inbox — beyond Amazon, too.
Sign-ups and cancellations from transaction emails — subscription churn included.
Your next big insight is one question away.
Talk to us today — and to your customers tomorrow.
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